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Membership Portal

Manage your Renew membership

Existing members can log into our Membership Portal to manage details and preferences, including:

  • Update your contact information including postal address
  • Change your publication delivery preferences between paper and digital
  • Set up your membership to renew automatically so you never miss an issue
  • Change the type of membership you have.
FAQ: How do I log in to the Membership Portal?

Click the ‘Membership Portal’ link in the menu at the top right of our website.

Your username is the email address associated with your membership.  

If you have never logged into the Membership Portal, or have forgotten your password, click on Forgot your password? and follow the prompts 

If you can’t remember the email address associated with your membership, or you experience any other issues, let us know and we’ll be in touch. 

FAQ: How do I create a password?

There are two methods to create a password so you can manage your membership: 

  1. If Renew has sent you an activation email, click on the activation link and follow the prompts 
  1. If you don’t have an activation email, select Forgot Password and follow the prompts from the login page on our website. 
FAQ: How do I change my password?

Tchange your password so you can manage your membershipselect Forgot Password and follow the prompts from the login page. 

FAQ: How do I change my login email?

Once you have logged in to the Membership Portal, you can update the email address associated with your membership under Manage Account. 

To view your current email address, select Update My Contact Details, then change it if you need to and click Submit. 

Please note that you cannot have two memberships associated with one email address. You will need to have a unique email address for each membership. 

 

FAQ: How do I update my personal details?

Once you have logged in to the Membership Portal, you can update your address, payment details or membership preferences under Manage Account.  

To view your current address information, select Update My Contact Details, then change it if you need to and click Submit. 

To view your current payment details, select Update My Payment Details, then click the button at the bottom of the page to update if you need to. 

To view your current membership preferences, select Update Preferences and then make the appropriate selection under Options – Membership. 

FAQ: How do I view or download digital magazine?

Once you have logged in to the Membership Portal, all digital copies of the magazines that your membership entitles you to are accessible and downloadable under My Magazines. 

A list of all back issues can be found under the Library tab, which includes both Sanctuary and Renew magazines. Library items are downloadable only if you have a Full MembershipIf you have a Magazine-only Membership, downloadable items will appear under My Magazines. 

If you are using a smartphone or tablet, you can download digital copies of our magazines by clicking the issue you would like to read, and then select the downloadable PDF file. 

FAQ: Why is the portal not displaying correctly?

Our current Membership Portal is slow. Please wait a few seconds for each page to load. We are working on improving our system. 

If the content of the Membership Portal pages are not displaying correctly, please make sure you are using an updated website browser, such as Chrome, Firefox or Microsoft Edge. 

If you are using Safari as your internet browser, please make sure that website tracking is not selected. You can find website tracking under the Privacy settings in Preferences.