Join our team: Customer Service & Admin Officer

4 Jul 2023

Renew is recruiting for a Customer Service & Admin Officer.

About this role 

Renew is looking for an experienced Customer Service & Admin Officer, as first point of contact, to fulfil a new full-time position. The Customer Service & Admin Officer is key to managing our relationships and will report to the Engagement Manager. The Customer Support & Admin Officer will provide a professional and responsive service to prospective and current members, subscribers, and stakeholders interacting with Renew. The position will include a mix of reception, administration, procedural and other service delivery activities, including supporting our local branches. 

Specific duties

  • Answer main phone number and direct calls. 
  • Provide accurate information to callers. 
  • Record/renew memberships and subscriptions in our database. 
  • Answer enquiries via email and resolve issues or direct to staff. 
  • Process incoming and outgoing mail. 
  • Maintain currency of the intranet and SharePoint system. 
  • Support comms team with minor website updates. 
  • Act as the first point of contact for the office in relation to ICT, room bookings, OHS, emergency procedures and managing shared spaces and equipment. 

Experience and qualifications

  • Appropriate certificates (i.e., Cert IV in Office Administration) and/or previous relevant experience or a relevant diploma. 
  • A minimum two years’ experience in providing a professional, responsive, and efficient service in a fast-paced environment. 
  • Experience in responding to telephone enquiries form a diverse member and stakeholder base. 
  • Relevant experience in customer service and office administration 
  • Well-developed interpersonal skills and written and verbal communication skills. 
  • Demonstrated competency in customer management and Microsoft Office and related software. 
  • Excellent time management and organisational skills 
  • A professional telephone manner and the ability to build rapport at all levels. 
  • Ability to work as a team member and independently. 

How to apply

Apply via Ethical Jobs. 

All applications must contain a cover letter, no more than 2 pages, addressing the job requirements, and why you would like to join the Renew Team plus a current resume. 

Application close 9.00am AEST, 17th July 2023. 

Late applications will not be accepted. 

A full Position Description is attached here.