Terms & Conditions

Returns Policy

If you wish to return an item due to an error on our part or you received something damaged, the Alternative Technology Association (ATA) will cover all costs associated with returning the merchandise and sending a replacement. Please contact us first so we can agree on the nature of the error, and if it is necessary for the items in question to be returned.

The ATA is unable to accept returns nor refund for CD Roms, DVD’s, electronics kits, book sales, e-publications, consumable items such as batteries or items returned more than 14 days after delivery.

Please note that normal wear and tear, misuse or neglect voids any warranties, expressed or implied.

If you are returning an item for any other reason you must contact the ATA first for approval. In this case, you are responsible for the return shipping charge.
It is always best to contact the ATA to discuss the specific fault even when outside the 14 day period.

If you have any questions regarding a return please contact us on (03) 9639 1500 if calling from within Australia or + 61 3 9639 1500 if calling from elsewhere. Alternatively use the contact information on the Contact Us page.